**US Citizenship Required**

This is a unique opportunity for applicants with a High School Diploma to gain IT Skills and a DoD Security Clearance along with real world experience to begin your career! We have immediate openings for the right applicants. We use employees from this Help Desk to promote to more advanced positions within our company.

Your motivation and willingness to learn could be mission critical for our STS team supporting the Federal Government in their mission to protect and defend our nation, transform the way government agencies manage information, and improve responsiveness to their customers. This Help Desk position is the first line of communication to resolve any technical problems our service members may have.

As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.

Position Summary / Responsibilities:

We are currently seeking a motivated, career and customer-oriented Tier I Help Desk Agents to join our team in Jonesboro, AR to begin an exciting and challenging career with Sebastian Tech Solutions (STS).

Job Description:

Provides first line technical support for local and remote users, resolving technical problems and answering queries through various channels such as telephone, chat, email, and tickets submitted online. Follows all company and department documented policies and procedures. Identifies, diagnoses, isolates, and resolves problems with hardware, software, network, and system/applications utilizing technical skills, historical database records, and knowledgebase documentation. Supporting commercial (COTS) software, customer specific applications, internet browsers, desktops, laptops, mobile devices and more. May route tickets to product line specialists, application, or system support specialists, requiring clearly documented descriptions of customers request and all troubleshooting performed. Maintains and updates records in Incident Management and Service Request system.

This may be a shift work position in a 24x7x365 environment requiring flexibility in work hours.

Required Education/Skills:

Minimum 1 year of technical support experience in a call center environment

Proven hardware/software troubleshooting experience

Proven experience providing effective and professional communication, addressing moderately complex technical issues via telephone, email, and chat

Demonstrated commitment and ability to provide excellent customer service

Ability to work well with all teammates in a fast-paced SLA driven environment

Interpersonal skills and excellent written and oral communications, including the ability to collaborate effectively

Understanding of IT concepts/practices and experience with common service desk software.

Proven ability to think and troubleshoot logically and act decisively in critical situations

Experience supporting Microsoft Office and Windows OS in an enterprise environment

Experience with account administration and password resets in a Microsoft Active Directory environment

High school diploma or GED

Must be a US Citizen and have ability to obtain a US Secret (or higher) clearance

Availability:

Willingness to work any shift in a 24x7x365 environment, including weekends and holidays

Ability to arrive and start work promptly at beginning of scheduled shift

Position is currently fully remote with the potential to transition on-site in the future

Desired Education/Skills:

2+ years of experience in computer hardware/software support

ITIL Certification or HDI Certification

Familiarity with government IT environment and administrative processes

Technical certifications such as A+, N+, MCP, MCSE, CCNA

Strong working knowledge of Windows 10, Edge, FireFox, and Chrome browsers, VPN software, VDI, and other commonly used commercial products

Job Type: Full-time

Pay: $17.71 per hour

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

COVID-19 considerations:

As a federal contractor, Sebastian Tech Solutions is mandated by the government to verify that all US-based employees are fully vaccinated against COVID-19.

Application Question(s):

Do you have US citizenship? This position requires a security clearance

Education:

High school or equivalent (Required)

Experience:

Help desk: 1 year (Preferred)

License/Certification:

CompTIA A+ (Preferred)

Security clearance:

Secret (Preferred)

Work Location: In person

JOB DESCRIPTION:

In a digital world where ransomware attacks approach a $1 billion cost annually, a backup and restore service desk professional becomes our crucial defense, preserving critical data and maintaining business continuity in the face of cybersecurity threats. The IT Support Analyst safeguards critical data, ensuring continuity of operations even when disaster strikes. They are the invisible shield against data loss, upholding the business's resiliency and trustworthiness.

What you’ll be doing:

· Provide essential first-line technical support, addressing software and hardware issues to ensure seamless backup and restore operations.

· Evaluate and manage information security alerts, conduct detailed analysis, track remediation, and escalate as necessary.

· Install, configure, and maintain computer hardware, software, and peripherals, ensuring optimal performance.

· Manage IT equipment and software license inventory, keeping a keen eye on the tools essential for robust data protection.

· Respond promptly and efficiently to service requests and incidents reported by end-users via phone, email, or online ticketing system.

· Adhere to standard operating procedures and best practices for incident management, documenting all actions to maintain transparency and accountability.

· Assist in maintaining network infrastructure, including servers, switches, routers, firewalls, and access points.

· Uphold the organization's IT policies and procedures, maintaining an organized and secure IT environment.

Requirements:

Excellent written and oral communication skills.

Ability to document, explain, and present technical details concisely and easily.

Excellent time management skills.

Previous customer engagement and project ownership experience.

Ability to work both independently and with a team to complete required tasks with minimum supervision.

One to two years of experience with information systems, fundamentals of IT, service desk, or equivalent experience in lieu of a two or four-year degree.

Ability to document technical analysis and articulate outcomes to non-technical audiences.

Working knowledge of Windows and Mac operating systems and a basic understanding of Ubuntu.

Basic knowledge of network protocols and network fundamentals.

Ability to obtain a DoD SecretClearance. STS will provide guidance and assistance throughout this process.

Ability to obtain the CompTIA Security+ certification within 30 days of hire.

Desired Skills/Experience:

Associate or Bachelor’s in the Information Technology field.

Prior experience working in any of the following four is a plus: Security Operations Center (SOC), Network Operations Center (NOC), Computer Incident Response Team (CIRT), or Service Desk.

Knowledge of and experience with standard network management systems, security monitoring systems, security information and event management, and forensic analysis tools

Knowledge of and experience with web proxies, firewalls, Intrusion Protections Systems and/or Detection Systems (IPS/IDS), mail content scanning applications, enterprise antivirus solutions, network analyzers, Domain Name Servers (DNS), and Dynamic Host Configuration Protocol (DHCP).

Experience communicating directly with mid to senior-level customers or clients.

Experience documenting work in a ticketing system (Zendesk, ServiceNow, or Remedy)

Experience and/or understanding of cyber threat intelligence fundamentals.

Understanding of the practices and principles of ITIL v4 Fundamentals.

Two to four years of experience in a technical capacity.

Achieved industry-recognized professional certification (e.g., Security+, A+, Network+, etc.)

Naturally curious and inquisitive; persistent and determined; enjoys solving problems and puzzles; analytically rigorous; uncompromising integrity.

STS is a growing company with offices in Northeast Arkansas and Northern Virginia. We provide excellence to our customers and support our personnel in their professional career paths. Additionally, personnel may specialize in one of the following domains:

Perform network security monitoring and incident investigation.

Data loss prevention and recovery.

Secure system implementation and access control for local municipalities.

Patch and vulnerability management.

Pay and benefits are fundamental to any career decision. STS offers compensation packages reflecting the import work we do for our customers. STS provides reimbursement for job-required industry-standard certifications after six months of employment. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid-Leave, and a 401k.

STS will never ask you to provide payment-related information during the employment application process. STS will communicate with you through emails only from the @STSCanDo.com domain. Should you receive an email from STS requesting financial information or other personal information not required for hiring purposes, please forward the email to security@STSCanDo.com.

All qualified applicants will be considered for employment regardless of sex, race, ethnicity, age, national origin, religion, physical or mental disability, medical condition, pregnancy, marital status, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

Job Type: Full-time

Pay: From $38,000.00 per year

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Experience level:

1 year

2 years

Schedule:

8 hour shift

Day shift

Evening shift

Every weekend

Monday to Friday

Night shift

Weekdays

Weekends as needed

Ability to commute/relocate:

Jonesboro, AR 72401: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Do you have basic knowledge of cloud architectures?

Education:

High school or equivalent (Required)

Experience:

network protocols and fundamentals: 1 year (Required)

information systems, fundamentals of IT, service desk: 1 year (Required)

License/Certification:

CompTIA Security+ (Preferred)

Security clearance:

Secret (Preferred)

Shift availability:

Day Shift (Preferred)

Night Shift (Preferred)

Overnight Shift (Preferred)

Work Location:

 In person

Sebastian Tech Solutions (STS) has an immediate opportunity for a Senior Lead Engineer!

You would need to show proven experience with the design, deployment and management of Microsoft cloud solutions would be a differentiator. Additionally, engineers will build, maintain, and migrate large scale multi-domain enterprise Windows Server environments to both on-premises, cloud, or hybrid infrastructures including Azure/M365. Engineers will provide support to multiple globally dispersed WAN connected sites. Embracing the DevOps model, engineers will be responsible for supporting their solutions throughout the entire IT project lifecycle, to include refining requirements, creating design documentation, creating installation instructions and deployment plans, and providing O&M support. Project assignments will vary based on skill level, and may include engineering geographically dispersed services, integrating services into public, private and hybrid cloud environments, engineering solutions to be deployed via automated CM tools, and hardening the solutions to address security and SCAP compliance.

Responsibilities:

* Plans and directs Azure/M365 infrastructure and related components, services and applications

* Designs and defines system architecture for new or existing computer systems utilizing both on-premises, cloud-based and hybrid hosting technologies and solutions

* Analyze requirements and system architectures to refine system requirements, specifications and resulting design plans

* Administer, operate, manage, and maintain components for on-premises and cloud-based virtualized systems

* Reviews completion and implementation of system configurations and/or enhancements and makes recommendations to management and/or clients

Deal Breakers:

* CompTIA Security+CE or similar for IAT Level II DoD 8570 certification

* Active TS/SCI with Polygraph required

Required Skills:

* Strong understanding or direct experience with onboarding and operating within Azure IL4 or IL5

* Experience with the designing, engineering, administering and operating one or more of the following: Exchange Online, Azure AD and/or Single Sign On (SOO) solutions such as ADFS, Okta or other SAML or OAuth technologies/solutions

* Develop solutions integrating Microsoft Azure commercial clouds (public and government community) with services hosted on-premises and in other clouds

* Understanding of Hybrid Identities, Azure Active Directory Connector (AADC) and/or other Identity Management or synchronization technologies like Microsoft Identity Manager (MIM), Okta, etc.

* Architectural understanding of M365 security constructs and data protections such as DLP, RMS/IRM, Azure Information Protection

* Experience managing Azure/M365 using PowerShell

* Experience with Active Directory design, topology, and implementation best practices

* Experience with Group Policy Objects and Management

* Experience with Windows DNS and DHCP

* Experience with Windows Server 2016 & 2019

* Experience with File and Storage Services, to include Distributed File System (DFS), including Namespace, Target and Replication management

* Experience with Microsoft Windows automation scripting with PowerShell or other scripting languages

* Experience with managing work tasks via tools such as JIRA and ServiceNow

* System configuration based on security guidelines such as DISA STIGs, CIS or Azure Security Benchmarks

Benefits: Full

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection Paid Leave and Retirement.

Job Type: Full-time

Pay: From $140,000.00 per year

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule:

10 hour shift

8 hour shift

Day shift

Evening shift

Monday to Friday

Night shift

Weekends as needed

Application Question(s):

Do you current have a TS / SCI Poly Clearance? Do you have a strong understanding or direct experience with onboarding and operating within Azure IL4 or IL5? Do you have experience with the designing, engineering, administering and operating one or more of the following: Exchange Online, Azure AD and/or Single Sign On (SOO) solutions such as ADFS, Okta or other SAML or OAuth technologies/solutions?

Education:

Bachelor's (Required)

Experience:

work related task using systems like ServiceNow or JIRA: 3 years (Required)

IT: 3 years (Required)

License/Certification:

CompTIA Security+ CE (Required)

Work Location: In person