****Position is contingent upon award of contract****

Title:                                Telecommunications Operational Support Systems Process Expert

Location:                        Jonesboro, AR

Requisition Number:  968-0012

Clearance Required:   Active TS/SCI

[Able to obtain and maintain an DoD Secret Clearance--Interim Clearance required to start work]



Provides technical/management leadership on major tasks or technology assignments.  Establishes goals and plans that meet project objectives.  Has domain and expert technical knowledge.  Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met.  Interactions involve client negotiations and interfacing with senior management.  Decision-making and domain knowledge may have a critical impact on overall project implementation.  May supervise others.



The successful candidate works with the operational users to document, refine and improve operational processes.  He/she works with the technical team to clearly articulate in writing business and technical requirements for enhancements/improvements and/or new functionality for the existing systems. 



  • Bachelors Degree or 10+ years of relevant experience

  • ITIL Knowledge, Telecom Operations experience, OSS experience

  • Experience documenting and developing requirements for implementation in IT systems

  • Facilitation of Meetings to gather requirements

  • Ability to work in high activity environment

  • Ability to manage small team/ Possess leadership skills

  • Must possess strong oral, written and interpersonal communication skills

  • Must be a United States Citizen

Skills Desired:

  • ITIL Certification



The physical demands described here are representative of those that must be met by the candidate to successfully perform the essential functions of this position. The individual may be exposed to periods of dexterous physical activity including sitting, standing, walking, and minimal lifting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If interested in applying, please email job requisition number, position, and current resume to

*Sebastian Tech Solutions reserve the right to edit, revise or change this job description.  Nothing in the contents of this job description implies an employment contract with the incumbent.*

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Sebastian Tech Solutions

920 S. Main St.

Jonesboro, AR 72401


EDWOSB  -  SBA 8m  -  HUBZone

DUNS - 079499998

CAGE - 7C963